Unit Knowledge Guide-SITXCRI003 Respond to a customer in crisis Diploma Core units FNSINC503 Identify situations

Core units FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSFMK416 Conduct work within financial markets compliance framework FNSFMK521 Analyse financial markets and information FNSFMK522 Apply financial product knowledge in the context of the deal transaction cycle FNSFMK524 Conduct work within financial markets organisational risk management framework Elective units FNSASICS503 Provide advice in foreign exchange FNSFMK411 Perform reconciliations FNSFMK502 Analyse financial market products for client FNSFMK503 Advise clients on financial risk FNSFMK517 Analyse risk mitigation in the operation process If you require RPL Kits with comprehensive benchmarking

Core units AHCPMG409 Implement a pest management plan AHCPMG412 Develop a pest management plan AHCPMG413 Define the pest problem AHCWHS401 Maintain work health and safety processes Elective units AHCBER404 Conduct field surveillance for a biosecurity emergency response AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCPMG401 Implement the pest monitoring and evaluation plan AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCCCF405 Develop community networks AHCMOM402 Supervise maintenance of property

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT611 Develop ICT strategic business plans ICTSAD604 Manage and communicate ICT solutions ICTSAD608 Perform ICT-focused enterprise analysis ICTSAD611 Manage assessment and validation of ICT solutions ICTNWK603 Plan

Core units AHCAGB519 Plan and monitor production processes AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance Elective units AHCAGB608 Manage financial resources AHCBIO401 Plan and implement a biosecurity program AHCBUS511 Manage enterprise staff requirements AHCMOM501 Manage machinery and equipment AHCMOM502 Implement a machinery management system AHCWHS502 Manage work health and safety processes BSBOPS504 Manage business risk If you require RPL Kits with comprehensive benchmarking

Assessments are mapped to the Australian Core Skills Framework (ACSF) at levels suitable for postgraduate vocational learners (typically Level 4-5)

Unit Knowledge Guide-SITXCRI003 Respond to a customer in crisis Diploma Core units FNSINC503 Identify situationsOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner