Vocational Placement Kit-ICT20120 Certificate II in Applied Digital Technologies TAE Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

We hire subject matter experts to write our learning guides to ensure they are industry and workplace relevant and current

Core units BSBWOR502 Lead and manage team effectiveness ICTICT608 Interact with clients on a business level ICTICT610 Manage copyright

Learner Guide

or learning standards they have not yet achieved

Vocational Placement Kit-ICT20120 Certificate II in Applied Digital Technologies TAE Core units BSBCUE203 Conduct customerA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.