Class Activity Book-VU22612 Read and write straightforward communications and transactional texts Learner Guide Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirement RIICWM401E Supervise civil works RIIRIS401E Apply site risk management system Elective units BSBINS402 Coordinate workplace information systems BSBOPS404 Implement customer service strategies BSBSTR402 Implement continuous improvement RIICPL401E Supervise the installation of underground services using open excavation RIICWM402E Supervise civil works contractors RIIWHS302E Implement traffic management plans BSBSUS411 Implement and monitor environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

Units of competency RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTCYS613 Utilise design methodologies for security architecture ICTSAS524 Develop

Units of competency BSBAUD513 Report on quality audits BSBAUD512 Lead quality audits BSBAUD511 Initiate quality audits BSBAUD411 Participate in quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-VU22612 Read and write straightforward communications and transactional texts Learner Guide Core units SIRWSLS004 Optimise customerOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the