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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
mark and cut uncomplicated fabrics and lays MSTCL2008 Finish garment production If you require RPL Kits with comprehensive benchmarking
Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards
analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK536 Design an enterprise wireless local area network ICTNWK562 Configure internet gateways If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-SISFFIT032 Complete pre-exercise screening and service orientation UET Units of competency SIRXCEG002 AssistOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner
