Unit Knowledge Guide-TLII5018 Manage customer service Learner Guide Core units BSBWOR203 Work effectively

Core units BSBWOR203 Work effectively with others SITHFAB002 Provide responsible service of alcohol SITHIND002 Source and use information on the hospitality industry SITHIND004 Work effectively in hospitality service SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXFIN001 Process financial transactions SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXHRM001 Coach others in job skills SITXWHS001 Participate in safe work practices Elective units BSBSUS201 Participate in environmentally sustainable work practices Group A SITHFAB005 Prepare and serve espresso coffee Group B SITHFAB010 Prepare and serve cocktails Group B SITHFAB003 Operate a bar Group B SITHFAB014 Provide table service of food and beverage Group B SITHFAB016 Provide advice on food Group B SITXINV001 Receive and store stock Group B SITXINV003 Purchase goods Group B SITHFAB007 Serve food and beverage Group B

Units of competency CUADTM431 Design and conduct dance learning program CUADTM413 Apply safe dance teaching methods * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCBS6118 Assess and advise on performance solutions for Class 1 and 10 buildings to three storeys CPCCBS6103 Identify and apply legal and ethical requirements to building surveying functions CPCCBS6108 Process building applications for Class 1 and 10 buildings to three storeys CPCCBS6101 Research and evaluate construction methods and materials for Class 1 and 10 buildings to three store CPCCBS6112 Conduct and report on initial construction inspections of Class 1 and 10 buildings to three storeys CPCCBS6104 Assess and advise on compliance of design documentation for Class 1 and 10 buildings to three storey CPCCBS6107 Prepare planning and development applications for buildings to three storeys CPCCBS6110 Conduct and report on building surveying audits of Class 1 and 10 buildings to three storeys CPCCBS6114 Conduct and report on advanced and final inspections of Class 1 and 10 buildings to three storeys * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBAC202 Assist agricultural crop maintenance AHCMOM202 Operate tractors AHCMOM304 Operate machinery and equipment HLTAID002 Provide basic emergency life support AHCWRK202 Observe environmental work practices AHCWRK204 Work effectively in the industry AHCWHS201 Participate in work health and safety processes If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMGTT001 Apply trim to vehicle components AURETR015 Inspect

Unit Knowledge Guide-TLII5018 Manage customer service Learner Guide Core units BSBWOR203 Work effectivelyOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner