Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set implement and review a quality

implement and review a quality assurance program Electives AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCCHM501 Develop and manage a chemical use strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTEC402 Design and product complex spreadsheets FNSACC521 Provide financial and business performance information FNSACC522 Prepare tax documentation for individuals FNSACC523 Manage budgets and forecasts FNSACC524 Prepare financial reports for corporate entities FNSACC526 Implement and maintain internal control procedures FNSACC527 Provide management accounting information Elective units BSBLDR413 Lead effective workplace relationships FNSACC601 Prepare and administer tax documentation for legal entities FNSACC607 Evaluate business performance FNSFMK515 Comply with financial services regulation and industry codes of practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM12025 Use graphical techniques and perform simple statistical computations MEM12026 Perform advanced trade calculations in a manufacturing

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFGN3006 Estimate and cost job MSFUP2007 Use upholstery hand and power tools MSFUP2008 Fit upholstery components MSFUP2010 Machine sew basic upholstery final cover materials MSFUP2011 Develop cutting plan and cut single-layer upholstery fabric MSFUP2012 Dismantle and reassemble furniture for upholstering MSFUP3016 Fit and apply final cover materials to furniture using basic techniques MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units MSFUP2009 Apply contemporary foundations to upholstered furniture MSFUP3022 Apply finishing techniques to upholstered furniture BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB405 Manage compliance for small businesses BSBESB407 Manage finances for new business ventures MSFUP3015 Apply traditional foundations to upholstered furniture MSFUP3017 Fit and apply final cover materials to furniture using decorative techniques MSFUP3018 Lay out patterns and cut leather MSFUP3019 Machine sew complex upholstery final cover materials MSFUP3020 Fit and apply leather to furniture MSFUP3021 Manufacture and fit loose covers MSMENV272 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set implement and review a qualityOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the