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Units of competency ICTSAS211 Develop solutions for basic ICT malfunctions and problems ICTICT219 Interact and resolve queries with ICT clients ICTSAS213 Maintain the integrity of ICT systems ICTSAS210 Update and maintain hardware
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
present and debate ideas BSBCRT501 Originate and develop concepts BSBDES502 Establish
Core units AHCWHS401 Maintain work health and safety processes Elective units AHCBIO401 Plan and implement a biosecurity program Group A AHCCHM405 Plan and implement a chemical use program Group A AHCMOM402 Supervise maintenance of property
match and process receipts BSBITU304 Produce spreadsheets BSBCUS301 Deliver and monitor a service to customers Additional electives BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-AHCNRM603 Implement a monitoring, evaluation and reporting program Professional Development Units of competency ICTSAS211 DevelopOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner
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