Session Plan-ICTWOR306 Resolve technical enquiries using multiple information systems AUM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCSDT302 Identify seeds AHCSDT306 Perform a seed germination test FWPFGM3202 Extract seed AHCECR305 Collect native seed If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3203 Operate integrated or split flail and wood chipper with crane FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid If you require RPL Kits with comprehensive benchmarking

implement and use ICT-based educational platforms TAEDEL802 Use e-learning with social media TAELED801 Design pedagogy for e-learning Electives TAELED803 Implement improved learning practice BSBRES801 Initiate and lead applied research If you require RPL Kits with comprehensive benchmarking

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records If you require RPL Kits with comprehensive benchmarking

Session Plan-ICTWOR306 Resolve technical enquiries using multiple information systems AUM aggressive or abusive customers SIRXCEG009Our session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these